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System Alerts

Outages and Planned Maintenance

Scheduled Banner Servers Maintenance, Saturday, Feb 22, 2025, from 11:00 AM to 1:00 PM and 9:00 PM to 11:00 PM.

Please be advised that a planned upgrade for the Banner servers (ACE 2 & ACE 1) will occur on Saturday, Feb 22, 2025, from 11:00 AM to 1:00 PM and 9:00 PM to 11:00 PM. 

 

During this maintenance window, Information Services will apply a Banner upgrade to the database servers.

 

See What does it mean? - Banner Servers' (ACE1 and ACE2) Maintenance affects? for further info.

What does it mean?

Banner Servers' (ACE1 and ACE2) Maintenance affects?

1) Banner Reporting Server (ACE2)

** What is affected?
  • Banner TEST, QPRD, and TEMP will be unavailable.
In addition, applications linked to Banner may have limited or no functionality:
  • CASPUR Reports (QPRD)
  • Banner Workflow (TEST)
  • URDocs/Content7 (TEST)
  • Cognos Reporting
  • SAM/GAPS (TEST) 

2) Banner Production Server (ACE1)

** What is affected?
  • Banner, UR Self-Service, and related applications as outlined below.
  • No Banner/Oracle services available during the designated maintenance period.
What is meant by "No Banner/Oracle services"?
  • No BANNER services will be available for the duration of the outage.
  • No UR SELF-SERVICE functionality will be available for the duration of the outage.
This means:
* No ability for students to view current registration, class times, and locations or final exam times and locations.
* No ability for students to add, drop or search for classes.
* No ability to submit on-line applications.
* No ability to update personal information.
* No ability to make online payments.
In addition, applications linked to Banner may have limited or no functionality:
* CASPUR Reports
* Banner Workflow
* URDocs/Content7
* FAST Finance Reporting, HR Reporting and Accounts Receivable
* DOME Web Mark Entry
* Timetable DCU/Scheduling
* Degree Audit Advising
* Online Admissions
* TouchNet online payments
* Bookstore Web BookList
* SAMS Undergraduate Student Awards Management System Scholarship Applications
* GAP Graduate Awards Portal Scholarship Applications
* EMS Conference Services Event Management System (no connection for Banneruploads)
* First Year Student Orientation
* AIMS Parking System
* StarRez Residence system (no connection for Banner uploads)
* Locksmith system
* Footprints and online Time Off calendars
* Resolver (no connection for Banner uploads)
* Cognos Reporting

System Announcements

Windows 11 Support Status - February 14, 2025
Windows 11 is supported for use on campus computer systems. Many systems are running Windows 11 successfully, and all university owned systems will need to be updated to Windows 11 by October 2025.
Mac OS 15 Sequoia Support Status - January 29, 2025
Please be advised that Information Services has completed testing for MacOS 15 Sequoia (released Sept. 16, 2024), and there have been no reported issues of concern. MacOS 15 Sequoia is now compatible with U of R applications. If you delayed upgrading to Sequoia, it is now ok to proceed.
UR Self-Service: New log-in and friendly user interface as of Sunday, October 27

A major refresh to UR Self-Service — the Student hub for academic and administrative tasks.

As of Sunday, October 27, you will see:

  • An easier to use interface that’s mobile-friendly.
  • A simplified log-in that uses the uregina username and password (same as UR Courses).
  • A new Student Profile page that serves up need-to-know information.

The new UR Self-Service will also provide you with:

  • A single overview of notifications including financial and parking holds, academic probation, and more.
  • Enhanced registration with a calendar that updates as soon as you register for a course.
  • A comprehensive unofficial transcript that displays your current GPA.

You can read more about the refresh here. Log in with your uregina username and password.

Wireless Certificate Expiry, WiFi Certificate Expiry, Wednesday, August 7, 2024 - Important for eduroam users
The wireless certificate used to secure wireless logins to the eduroam network will be renewed for 1-year on Wednesday, August 7, 2024 at 7:00 AM.

The first time you connect to eduroam wireless on campus after the certificate change, you may be prompted to accept a new wireless certificate for wireless.uregina.ca signed by the GoDaddy certificate authority.

Behaviour for common operating systems is as follows:
  • Windows 10: Prompts, click Connect, no password required.
  • macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password.
  • Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required.  Note: May only prompt if you go into wireless settings and try to connect,
    otherwise fails once and moves on the next known network if available.
  • Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam.  Behaviour for Android devices may vary by software version - in most cases
    there will be no prompt.
To connect a new device, or reset the configuration for eduroam on a device, users can use the Configuration Assistance Tool available at cat.eduroam.org.
  1. Click on the 'Download your eduroam installer' button
  2. Select University of Regina from the list
  3. Your device's operating system will be automatically detected to download the appropriate configuration tool.
Important Note: The configuration tool will populate @uregina.ca in the username field.  This is required. All usernames must be in the format username AT uregina.ca (not first.last AT uregina.ca)

For more wireless information see https://www.uregina.ca/is/wireless.html
Important Qualtrics Info: Resolving Data and Analysis Error in Qualtrics - July 15, 2024

We have identified an issue where the Data and Analysis module displays the error message "An error occurred, preventing us from loading your data." This issue is caused by the absence of a set time zone, which can interfere with data displaying.

If you are experiencing this issue, please check your time zone settings in your Qualtrics account. To do so, follow these steps:

  1. Log in a thttps://uregina.qualtrics.com
  2. Go to your Account Settings (Click your initial at top right on page).
  3. Scroll down to 'Change time zone' (in SK it's UTC - 6:00 - Central Time).

Setting your time zone should resolve this issue. Contact the IS Service Desk if you have questions or need assistance.

 

 

IS Service Desk

(formerly, IT Support Centre)
Phone: 306-585-4685
Toll-free in Canada: 1-844-585-4685
Email: Service.Desk@uregina.ca

Phone-In Hours

Monday - Thursday: 7:30 AM - 10 PM
Friday: 7:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM

IS Service Desk
Education Building 137
In-Person Hours

Monday - Friday: 7:30 AM - 4:30 PM

Dr. John Archer Library
IS Service Desk Help
In-Person Hours

Monday - Friday: 8:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM

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