Information Services

• If you suspect you have a virus, malware, or adware on your computer system, or if you received a ticket notification from IT Support that your system has been blocked from the network, there are several online tools you can use to scan and clean your system.
• Network access can be restored by the IT Support Centre, once you have provided confirmation that you have mitigated the issue.
• If you would prefer assistance, or if your scanning was not successful in removing the malware, the IT Support Centre can provide basic removal of typical viruses for a fee.
• Virus removal cost is $25, which will be charged to your student account and payable at Financial Services. You will be required to provide proof of payment prior to picking up your device.  

Note: Some viruses/trojans are almost impossible to remove, and some may return if the same activity is repeated. We do not guarantee that the work will be successful. If re-installation of the operating system is required to mitigate the virus, we will not be able to complete the work for you.

Information Security provides further information and resources for protecting your device from virus' and malware.

Information Services at the University of Regina is pleased to announce the University Password Management Policy effective February 26, 2018.

The new policy applies more stringent security controls for passwords based on information sensitivity of IT systems accessed by University of Regina users.

This policy consolidates password management controls to encompass all University applications and is applicable to all faculty, staff, students, and affiliates. It consists of 3 documents; the governing Password Policy (OPS-050-035) and two supporting technical standards.

Password complexity and length should take into account the sensitivity and importance of the systems that the authorization is intended for. The more important, the longer the password should be in addition to the use of a mix of upper and lower case with special characters and numbers. It is better not to reuse passwords that have been used before or are used on other accounts. Using the same password on multiple accounts increases the risk of compromise.

Your new password is required to satisfy the following:

• Minimum 8 characters for students, 10 characters for employees, 16 for employees in High-risk areas.
• Maximum 30 characters.
• Must contain at least three out of four of uppercase, lowercase, numeric and special characters
• Password must not include the special characters: @ $ \ " ' < > ;
• The new password should have at least 2 new characters compared to the old one, and at least one change in the first 8 characters.
• Cannot contain first name, last name, username, or birth date
• Cannot contain any 4 digits found in student/employee ID
• Cannot contain any sequence of increasing or decreasing digits greater than 3 (1234XX or XX4321 for example)
• Cannot contain any character repeated three or more times